Education
Cyber Security Professional Certificate
Ba. Communication Design & Adv. Dip. Graphic Design
Certificate III in Information Technology
Certifications
Security+ SY0-701
Security Analyst L1
Experience
Technical Solutions Specialist
@ Blinq — Mar. 2026–Current
Technical solutions for Blinq, continuing to own the technical support function while expanding scope across technical onboarding, solutions and configuration, embedded across Sales, Customer Success, Engineering, and Product.
Enterprise integration implementation across SSO, SCIM, Azure AD/Entra, and Okta, covering identity provisioning configuration and solution design from scoping through delivery.
Configuration and solution design across the Blinq product and our integrations.
Log, codebase, and database analysis for investigation and issue diagnosis; enterprise escalation lifecycle ownership through to Engineering.
Surfacing improvement opportunities to Product and Engineering, informed by client needs and implementation, escalation and issue patterns.
Core Tech SSO, SCIM, Azure, Okta, Datadog, Firestore DB, PostgreSQL.
Technical Support Specialist
@ Blinq — Dec. 2025–Mar. 2026
Leading Blinq's technical support function, managing cases end-to-end across B2B/enterprise and B2C — investigation, replication, documentation, and coordinated resolution of technical issues.
Cross-platform root cause analysis across iOS, Android, and web — log querying, impact assessment, and structured bug reports and escalations to Engineering and Product.
Trust & safety forensic investigation, reporting, and actioning across misuse, impersonation, and copyright cases within support scope; built internal tooling to automate and standardise forensic reporting workflows.
Security and vulnerability report triage and escalation; SOC 2 Type II evidence gathering and GDPR deletion request compliance.
Core Tech Datadog, Amplitude, Postmark, Firestore DB, PostgreSQL, iOS, Android & Web.
Level 1/2 Customer Support (helpdesk)
@ Redcat — Sept. 2024–Nov. 2025
L1/L2 support for Redcat, a hospitality SaaS platform (Point of Sale systems), managing cases end-to-end across a technically varied environment spanning software, hardware, and networking.
Configuration and troubleshooting of POS software, platform, and hardware across B2B client environments.
Database and API investigation: querying, payload inspection, and log analysis for issue diagnosis and escalation preparation.
Bug identification, triage and structured escalation reporting to Dev, coordinating across Product and Account Management.
Core Tech Config & Troubleshooting, Software, Hardware & Network (DNS, TCP/IP, NetBIOS), SQL, Windows, Active Directory, Cisco Duo.
Skills
Technical Solutions
Enterprise Onboarding, SSO & SCIM, Identity Provisioning, Integration Configuration, Solution Design, SAML, OAuth 2.0.
Technical Support
Root Cause Analysis, Bug Triage & Escalation, Incident Management, Documentation, Hardware, Software and Network Troubleshooting, Windows, MacOS, Linux, Android, iOS.
Security & Compliance
Trust & Safety, Vulnerability Triage, Forensic Investigation, SOC 2 Type II, GDPR, Burp Suite, Wireshark.
Platforms & Tooling
Datadog, Splunk, Postman, GitHub, Okta, Azure AD/Entra, HubSpot, Salesforce, Dynamics, Windows, Active Directory, Cisco Duo.
Foundations
HTML/CSS, JavaScript, Python, Git, Linux/Bash, SQL, Vercel, Cloudflare, AWS, GCP, AI Workflow & Automation.