Education
Cyber Security Professional Certificate
Ba. Communication Design & Adv. Dip. Graphic Design
Certificate III in Information Technology
Certifications
Security+ SY0-701
Security Analyst L1
Experience
Technical Support Specialist
@ Blinq — Dec. 2025–Current
Level 1/2 Customer Support (Helpdesk)
@ Redcat — Sept. 2024–Nov. 2025
Placeholder intro sentence about the role and its context within the company.
Placeholder point about role responsibilities and scope.
Placeholder point about achievements or technical focus areas.
Placeholder point about systems and tools used.
Core Skills & Tech: Hardware, Software & Network Troubleshooting, Remote Access Tools, SQL (MariaDB), Active Directory, Cisco Duo, ClickUp.
Skills
Technical Support
Ticketing Systems, Remote Troubleshooting, Customer Communication, Documentation, Escalation Management
Cyber Security
Network Security Fundamentals, SIEM Tools, Incident Response, Vulnerability Assessment, Security Frameworks (NIST, ISO 27001)
Development
HTML/CSS, JavaScript, Python, Git, Linux/Bash, SQL Basics
Design
Adobe Creative Suite, Figma, Typography, Print Production, Colour Management